Our Policies

• Orders must be placed at least 48-72 hours in advance for standard orders
• Event orders (20+ guests) require at least 7 days advance notice
• All orders are subject to availability
• We reserve the right to substitute ingredients of equal or greater value based on availability
• Custom or Add on requests should be noted at time of order and are accommodated when possible

• Payment for online purchases are due at the time it is ordered
• We accept all major credit cards, Venmo, and PayPal
• Event orders require a 50% deposit with the balance due before delivery
• Gratuity is not included but always appreciated

• All purchases are non-refundable
• If you need to cancel, please provide at least 48 hours’ notice and we will gladly issue store credit for a later date
• To cancel, please email us at hello@olive-pearl.com and we will process your store credit
• Orders canceled within less than 48 hours of the scheduled order time or date are not eligible for rescheduling or store credit

• We deliver our boards throughout Mount Desert Island and surrounding off island communities
• Delivery fees vary based on distance (this excludes subscription benefits)
• An individual must be present to accept the delivery, as our boards must be refrigerated if they are not served immediately
• Deliveries will arrive within a 30-minute window before or after the requested time
• If there is any change in the schedule, we will reach out to confirm the recipient’s availability
• If no one is present at the time of delivery, we are unable to leave the order at the door due to quality assurance standards
• Please contact us as soon as possible if your schedule changes, and we will gladly do our best to accommodate you

• Our products contain common allergens including dairy, nuts, wheat, and shellfish
• We prepare all items in a shared kitchen environment
• While we take precautions, we cannot guarantee a completely allergen-free product
• Please inform us of any allergies at time of order
• We are happy to accommodate dietary restrictions when notified in advance

• We collect personal information solely for order processing and communication
• Your information is never sold to third parties
• We may send occasional promotional emails (you can unsubscribe anytime)
• Payment information is processed securely through our payment provider

• Olive & Pearl is not responsible for illness resulting from improper storage of products after delivery
• Customers assume responsibility for informing guests of potential allergens
• By placing an order, you agree to these terms and conditions

Last updated: January 2026
Questions? Contact us